Our website address is: hugolovagepatisserie.com
When using the hugolovagepatisserie.com website you consent to the collection and use of this information. If you do not wish to have this information collected please change your computer’s security settings to block cookies. However, blocking cookies may restrict access to the website.
Why do we collect personal information about you?
Hugo Lovage Patisserie collects personal information about you to inform you about, and provide you with, Hugo Lovage Patisserie products or services, to deal with any enquiries you may have about them and to improve and develop these and the site for the future.
Hugo Lovage Patisserie collects the following types of personal information about you:
~ Identity data – Forename and surname, Company name (if relevant), gender, marital and family status (if you make this known to us in our dealings), birthday
~ Contact data – E-mail address, Telephone number, Address, Delivery name and address
~ Transaction data – Details of the Hugo Lovage Patisserie products or service you have purchased from us and information about whether or not payment has been made
~ Profile data such as purchases made or classes booked by you, your interests and preferences and any feedback and survey responses
~ Marketing and communications data such as your preferences in receiving marketing from us and your communication preferences
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, if you’re using the site on your mobile, you may choose to provide us with location data. The information we obtain from those services does depend on your settings for that service or their privacy policies. So you should always regularly check what those are.
How do we receive personal information about you?
Hugo Lovage Patisserie receives this personal information about you when you contact us directly or via email or telephone or visit the Hugo Lovage Patisserie website to request to purchase a Hugo Lovage Patisserie product or service, to make a general enquiry, to book a class, to provide us with feedback or to request marketing information.
How do we use Personal Information about you?
We will only use your personal data when the law allows us to – where we need to perform a contract with you, where necessary for our legitimate interests where those do not override your interests and rights, for legal compliance and where none of those apply, with your consent.
Hugo Lovage Patisserie uses personal information about you:
~ to identify who you are when you contact us
~ to provide you with the Hugo Lovage Patisserie products or services you have requested (and note we may not be able to perform a contract to provide products or services if you fail to provide certain of the information requested)
~ to ensure payment for Hugo Lovage Patisserie products or services purchased and to prevent or detect fraud
~ to understand what Hugo Lovage Patisserie products or services you may be interested in
~ to contact you regarding your Hugo Lovage Patisserie products to provide you with e-receipts, to answer your general enquiries or to administer warranty claims or product safety related communications
~ to contact you regarding your Hugo Lovage Patisserie services to update you regarding your bookings
~ to improve Hugo Lovage Patisserie products or services and to carry out customer surveys
~ to resolve complaints or issues you may have with a Hugo Lovage Patisserie product or service
~ to send you marketing information about Hugo Lovage Patisserie products or services or general Hugo Lovage Patisserie news that you may be interested in, if you have opted into receiving this service
~ to invite you to Hugo Lovage Patisserie events you may be interested in
~ to improve our customer relationship with you
How will we contact you?
Hugo Lovage Patisserie may contact you by post, telephone, email and/or text message, unless you have told us not to
GDPR also stipulates an individual’s ‘right to be forgotten’. To this end if you do not wish to receive any further emails from us please send an unsubscribe request to firstname.lastname@example.org. Please allow a few days for the request to process.
For the avoidance of doubt, Hugo Lovage Patisserie will not pass data to any third parties except to enable you to receive information you have requested to be sent to you by post or email.
Our site may link to other websites and we are not responsible for their data policies or procedures or their content.
If you are concerned about how your data is stored please contact us by email for further information; if you are not satisfied with our response you have the right to complain to the Information Commissioners Office.